my grand mom have a flight from Ecuador 2/eighteen/sixteen (cease in Miami)in path to The big apple,when she was ready to receive her baggage what a surprise she bought!!her luggage was broken and any individual within steal some great that was within,also the zipper was violated(damaged)she dropped in products that she bring it to my household with the cost about $350 when she educated what transpires in AA counter in JFK NY they presented to changed her brand-new baggage using an applied and previous one particular that looks like they pick up during the rubbish!!.also they stated that to maintenance can take about four months!
I want an tackle to mail a letter to American Airlines Consumer Service, and I hope you will reply with this particular tackle.
AA missing my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and After i lodged a criticism they gave me a file locator to check status. It took three times to receive my luggage And that i had to travel to Panama Metropolis Aprt to get my baggage soon after Tallahassee Aprt obtained it and sent it to Atlanta then to Computer system by Delta.
My husband and i had a flight leaving Richmond Virginia having a closing place of Seattle Washington. We're familiar with flying and had flown other airlines before that week gonna and from numerous Places. We had all our details and went to make use of the American Airlines kiosk to print our boarding passes. The kiosk didnt ask if those people who are traveling are military services staff so we started off around and waited in line to talk to the agent in the counter. After we ended up up within the counter we informed a Woman at the rear of the counter that my spouse is within the armed forces and we experienced two baggage to check in. Thats whenever we were informed that our bags in which above body weight and it would be 250$ additional. We asked for with the Woman to indicate us where by the deal pricing is penned. She was unable to provide that info and went on to tell us we could look it up ourselves. My spouse that's enlisted within the U.S. Coast Guard has never experienced to pay for additional or any total for baggage, on orders or individual. My partner gave her the 250$ and that is in the event the representative we had been Talking with before long grew to become quite rude and threatened to terminate our total flight.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a direct flight which ought to have been 6.five hrs. We boarded about thirty min late, only to hear from your captain that we had been nonetheless looking forward to gasoline and however didn't have confirmation concerning when, but that it could just take at the least 20 min to refuel. Eventually right after 1 hour to the aircraft, we had refueled, only to listen to that an armrest was damaged and we had been awaiting a mend. We were to the prepare for one.five hrs, just before choose-off. WHY, would you board passengers on that very long of the flight Prior to refueling, Specifically not acquiring an ETA to the gasoline?
speaking to a true human being at AA purchaser service is close to impossible. The Site listing a cell phone number, which happens to be for cargo Which only references a web site which is no help whatsoever.
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I discover it awful to have my luggage go lacking in Miami on both equally leaving and returning flights. I count on being contacted straight away on how we can easily come to an arrangement relating to this. I might be doing a follow up.
january 26 my son flew non cease from st. louis to laguardia airport Ny. He arrived, his baggage didn’t. He documented in the airport that his bag did not occur from the airplane. The Girl at the booth checked the claim ticket. The bag had not left St. Louis. She gave him a locator variety and advised him they'd be contacting him shortly. They may not uncover it so that they despatched him a type to complete of his belongings in the bag. He sent it in.
On Dec. 5th my spouse, Tamar and good friends Keith and Janet Burd and I were being getting back from a seven working day cruise on Celebrity Cruise Traces. We were being scheduled to return from Miami to Louisville, KY via Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we ended up liable to missing our connecting flight away from Charlotte. The ticket agent assured us that we would have loads of time to produce the link in Charlotte. Nicely, the flight got afterwards and later on as well as ticket agent then advised us that we would have to make any connecting flight alterations in Charlotte. Following the plane finally arrived and all travellers boarded, there was another hold off as a consequence of mechanical challenges. Then, the flight Learn More was cancelled and we have been advised to return to the gate exactly where an agent would rebook us. Alright so…..one hundred fifty passengers with one particular agent !
consumer service agent in the “technological know-howâ€/World wide web crew named lisa really HUNG UP on me when i was conversing. i’ve by no means had such a very poor expertise in advance of. she was extremely rude just before hanging up.
I tried making contact with AA for restitution and obtained a “sort letter†apologizing for my practical experience.
Experienced a web based reservation established to go and when looking to submit it informed me to start above – I named a representative straight away and explained they may see the worth I had been quoted but when refreshed when up $one hundred twenty – Hard to believe that they'd not stand by what they might see on the web – I wound up having to fork out the extra $120 since I desired People correct flights – yet again hard to consider they would not stand beside the web cost – really expensive
The very first thing I recognized was the Plane itself because I've really labored On this field. The very first plane I used to be on wasn't even constructed in the usa and was so in Brazil just before I had been even born.